NinjaTrader is a popular trading platform used by active traders for futures, forex, and stock trading. Whether you're facing technical issues, account-related queries, or need brokerage assistance, knowing how to contact NinjaTrader support efficiently can save you time and frustration.
In this guide, we’ll cover:
- NinjaTrader support phone numbers
- Best times to call
- Alternative support methods
- Tips for getting quick resolutions
NinjaTrader Support Phone Numbers
If you need immediate assistance, calling NinjaTrader’s support team is often the fastest way to resolve issues. Below are the key phone numbers for different support needs:
NinjaTrader Customer Service Phone Number
For general platform inquiries, licensing, and software support:
📞 Phone: 1-866-675-9092
NinjaTrader Brokerage Phone Number
For account-related questions, funding, and trading issues:
📞 Phone: 1-866-675-9092
NinjaTrader Technical Support Phone Number
For troubleshooting platform errors, connectivity problems, and installation issues:
📞 Phone: 1-866-675-9092
Note: NinjaTrader’s phone support is primarily available during business hours (Monday–Friday, 8:30 AM–5:00 PM CT).
Best Times to Call NinjaTrader Support
To avoid long wait times, consider calling:
- Early mornings (8:30 AM–10:00 AM CT) – Less call volume right after opening.
- Mid-week (Tuesday–Thursday) – Avoid Mondays (higher call volume after weekends).
- Outside market hours – If your issue isn’t urgent, calling outside peak trading times may reduce hold times.
Alternative Ways to Contact NinjaTrader Support
If phone support is busy, try these alternative methods:
A. Email Support
For non-urgent issues, email:
✉ Support Email: support@ninjatrader.com
Response time: Typically within 24–48 hours.
B. Live Chat
NinjaTrader offers live chat support on their website:
💬 Access: Log in to your NinjaTrader account and click "Support" > "Live Chat."
C. Help Center & Knowledge Base
Before calling, check NinjaTrader’s extensive help guides:
D. Community Forum
Engage with other traders and NinjaTrader staff:
Tips for Getting Faster Support
To ensure your issue is resolved quickly:
- Have your account details ready (username, license key, brokerage info).
- Describe the issue clearly – Include error messages and steps to reproduce the problem.
- Use screenshots/videos – If emailing, attach visuals for better clarity.
- Be patient but persistent – If the first rep can’t help, politely ask for escalation.
Common Issues & How to Resolve Them
A. Login Problems
- Reset password via the NinjaTrader login page.
- Ensure your subscription/license is active.
B. Platform Crashes
- Restart NinjaTrader and your computer.
- Reinstall the platform if issues persist.
C. Order Execution Delays
- Check your internet connection.
- Contact brokerage support for trade-related issues.
Conclusion
Knowing the correct NinjaTrader support phone numbers and the best ways to reach them can significantly improve your trading experience. Whether you call, email, or use live chat, being prepared with the right information will help you get faster resolutions.
For urgent matters, calling during optimal hours is recommended, while non-urgent issues can be handled via email or the help center.
🔹 Key Takeaways:
- Primary Support Phone: 1-866-675-9092
- Best Call Times: Early morning, mid-week
- Alternative Support: Email, live chat, forums
By following these tips, you can minimize downtime and focus on trading efficiently.
Final Thoughts
NinjaTrader offers multiple support channels, but phone support remains the quickest for urgent issues. Save the numbers listed above, and keep your account details handy for smoother troubleshooting.